037: Josh Kelly with Revu Kangaroo on Managing Your Online Reputation

What happens when your business gets a complaint? Are you set up to manage online reputation, enhance customer relations, and address customer concerns from one location?

Josh Kelly with Revu Kangaroo joined me on the 10 Factor Podcast to share his expertise and tricks of the trade. If you have a business you don’t want to miss this conversation.

In this episode of The 10 Factor find out:
  1. What 87% of service industry customers do before making a purchase.
  2. How Revu Kangaroo solves the problem of asking for reviews.
  3. What happens if your customer has to spend more than 1 minute to write a review.
  4. The significance of an average review rating of 4.4 and is that good enough.
  5. … and much more.

Connect with Josh Kelly:

  • Connect with Josh: [email protected]
  • Phone: 602-456-8832
  • Email Josh Kelly direct: [email protected]
  • BONUS – Josh offered a FREE review assessment for anyone who calls in and mentions this the 10 factor podcast episode

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UNTIL NEXT TIME: Tim Meuchel – The 10 Factor, signing off

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Tim Meuchel
 

Tim Meuchel is the bestselling author and podcast host of The 10 Factor: From Struggling to Thriving Business in 10 Months. Like many successful entrepreneurs, Tim failed his way to success. He gave up $334,200 in 2008 after resigning from a twelve-year corporate management career to pursue his side business full-time. The business quickly grew 8X and within four months Tim's wife quit her job as well. Several years later a bad business deal left Tim's company almost bankrupt. Tapping into emergency funds, he fought back and restructured the business; resulting in a new profit producing model requiring less than 40% effort. Seeing an opportunity to give back and help other struggling entrepreneurs Tim reverse engineered his process, validated it with top entrepreneurs, and created a ten-month roadmap - The 10 Factor.